Last Updated: 04 November 2025

These Terms of Service (the “Terms” or “Agreement”) constitute a contract between LeadiumX (“LeadiumX,” “we,” “us,” or “our”) and you (“you,” “your,” or “Customer”). They govern your access to and use of the LeadiumX website, platform, and related services (collectively, the “Services”). By signing up, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you are using the Services on behalf of an entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, you must not use our Services.

1. Services & Scope

1. Core Services. LeadiumX provides white-labeled AI Framework, tools, and solutions (including APIs, dashboards, and integration capabilities) to enable clients to build, manage, and operate AI-driven lead-generation, calling/communication, analytics, and related operations (“Services”).
2. Professional Services & Custom Work. In addition to the standard features, we may offer consulting, integration, strategy, optimization, onboarding support, or other bespoke services, upon separate agreement.

2. Fees, Billing & Payment

1. Subscription & Charges. Our service plans, pricing, and feature tiers are set forth on our pricing page. Services are charged on a periodic basis (e.g. monthly or yearly) (“Subscription Period”). You authorize us to bill your chosen payment method (e.g., credit card) for all fees plus any applicable taxes, without requiring signed invoices.
2. Non-Refundability. Except as required by law, amounts paid are non-refundable.
3. Automatic Renewal. Unless you cancel before the end of the current period, your subscription will automatically renew for the next period and you will be charged accordingly.
4. Payment Failures & Late Fees. If payment fails, we may issue an invoice with a due date (e.g. 14 days). If still unpaid, we may grant a grace period (e.g. 7 days). After that, we may suspend or terminate Services and charge a late fee (e.g. up to 10% of overdue amount) or engage third-party collection. Collection costs (including legal fees) are your responsibility.
5. Rate Changes. We may increase rates or change pricing structures by posting updates to our pricing page. New rates apply to future billing cycles. Continued use after a price change constitutes acceptance.

3. Customer Obligations

You agree that:

• You are solely responsible for your use of the Services, the content or data you input or upload, and ensuring compliance with applicable laws.
• You must maintain the confidentiality of your account credentials.
• You shall not grant third parties access other than authorized users under your account.
• You will comply with all legal requirements governing your use (calls, messaging, data, privacy, etc.).

4. Acceptable Use Policy & Prohibited Uses

4.1 General Conduct.
You must not use the Services to:

• Violate laws or rights of others (privacy, defamation, etc.)
• Engage in harassing, abusive, fraudulent, deceptive, or otherwise improper behavior
• Interfere with our systems or other users’ use of Services
• Circumvent security, manipulate features, or misuse the system

4.2 Telemarketing & Communications Compliance.
Because many use our Services for outreach and communications, you must:

• Adhere to all relevant laws (e.g. national telemarketing rules, Do-Not-Call registries, consent requirements)
• Maintain documentation of consent when required
• Provide clear disclosures (e.g. AI voice use or that calls may be recorded)
• Scrub your call lists against DNC or similar registries regularly (minimum frequency, e.g. every 30 days)
• Permit us to audit your usage for compliance

4.3 Fraud, Identity, and Publicity.
You may not:

• Use the Services for fraudulent or deceptive schemes, phishing, or misrepresentation
• Misuse caller ID, mask identity improperly, or otherwise mislead recipients
• Use voices (real or imitated) without lawful rights or consents

5. Indemnification

You agree to indemnify, defend, and hold LeadiumX, its affiliates, officers, directors, employees, agents, and third parties harmless from any claims, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your breach of these Terms
• Your use (or misuse) of the Services
• Violation of rights of third parties
• Noncompliance with laws or regulations

We reserve the right (at our cost) to assume exclusive control of any claim we are entitled to indemnity for, and you shall cooperate.

We will defend you against third-party claims that the Services, when used per these Terms, infringe intellectual property rights. We are not obligated to defend claims that result from modifications not made by us or from improper or unauthorized use.

6. Warranties; Disclaimer

• No Warranty. The Services are provided “as is,” “as available.” LeadiumX disclaims all implied warranties, including fitness for a particular purpose, merchantability, or non-infringement.
• We do not guarantee uninterrupted, error-free, or secure operation.
• We do not promise that results from the Services will meet your expectations.
• Some jurisdictions do not permit disclaimers of implied warranties; in those cases, certain disclaimers may not apply.

7. Trial / Beta Services

Any trial, beta, demo, or evaluation version of the Services is provided without warranties and may have limited support or features. We accept no liability arising from your use of such versions.

8. Restricted Use / High-Risk Environments

The Services are not intended for use in environments where failure or error could lead to personal injury, loss of life, or catastrophic harm (medical, aviation, nuclear, etc.). You agree not to use the Services in any such context.

9. Limitation of Liability

• Under no circumstances will LeadiumX (or its affiliates) be liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits, lost data, or business interruption, even if advised of the possibility.
• Our total liability (for all claims combined) will be limited to the greater of: (a) the amount you paid for the Service in the 12 months preceding the claim, or (b) a nominal figure (e.g. USD $100) if you are using a free or trial version.
• These limitations do not apply to (i) breach of your indemnification obligations, (ii) your violation of the Acceptable Use Policy, or (iii) breach of intellectual property rights.

10. Intellectual Property & Licenses

10.1 Ownership.
All rights, title, and interest in the Services, software, content, platform, technology, algorithms, trademarks, and models remain with LeadiumX or its licensors—except for user-provided content.

10.2 License to You.
Subject to compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You may not sublicense, sell, lease, reverse-engineer, or create derivative works.

10.3 User Content.
You retain ownership of the content you submit (e.g. data, audio, text). You grant LeadiumX a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute that content to operate and improve the Services.

10.4 AI-Generated Content.
We retain rights to the underlying models and algorithms. You are licensed to use the output (AI-generated content) consistent with these Terms, but you may not use it to train competing models or re-distribute it outside permitted uses.

10.5 Feedback.
If you provide suggestions, ideas, or feedback, you grant LeadiumX a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without obligation to compensate you.

10.6 Third-Party Components & Trademarks.
Our Services may incorporate third-party components governed by separate licenses. You agree to abide by such license terms. You may not use our trademarks or branding without permission. We may use your name/branding to identify you as a user in our marketing, unless you notify us otherwise (with reasonable notice).

11. Recording & Vendor Use

If recording is enabled (and not opted-out), you permit LeadiumX to record and process communication content (calls, texts) and de-identify or aggregate it for analytics, training, or improvements, in compliance with applicable laws. We will implement reasonable security measures and notify you in case of a data breach affecting your data.

12. Service Levels & Uptime

We strive to maintain service availability (e.g. 99.5% uptime), excluding scheduled maintenance and force majeure events. Specific support response times or escalation procedures may be defined in a separate Service Level Agreement (SLA).

13. Data Security & Privacy

We will adopt reasonable administrative, technical, and physical safeguards to protect your data (e.g. encryption, access control). If a security incident affects your data, we will notify you promptly. You are responsible for account security and any actions taken under your account. Unless otherwise agreed, we do not act as a business associate under HIPAA or equivalent laws.

14. Copyright / DMCA Policy

We respect intellectual property rights. If you believe your copyrighted content is infringed, submit a DMCA notice with:

• Your signature (physical or electronic)
• Description of the copyrighted work
• Identification of the infringing material and where it’s located
• Your contact info
• Statement that you believe use is unauthorized
• Statement, under penalty of perjury, that you have authority to act

We will respond in accordance with applicable law.

15. Changes to Terms

We reserve the right to update or modify these Terms at our discretion by posting the revised version on our website. New terms take immediate effect. Continued use after changes means you accept the revised Terms. The latest version supersedes prior versions.

16. Export Controls & Sanctions

You represent and warrant that:

• You are not located in, or a citizen of, any country subject to export control sanctions
• You are not a person or entity barred under applicable laws
• You will not use the Services in violation of export, sanctions, or trade laws

17. Dispute Resolution & Governing Law

1. Pre-Dispute Negotiation. Before filing any claim, you agree to notify us in writing and allow at least 60 days for us both to attempt good-faith settlement.
2. Class Action / Representative Waiver. Any disputes must be resolved on an individual basis, not as a class or representative action. If a court deems this waiver unenforceable, it applies only to the extent allowed.
3. Jury Trial Waiver. To the extent permitted, both parties waive the right to a jury trial.
4. Governing Law. These Terms are governed by the laws of United States
5. Jurisdiction & Venue. You submit to the exclusive jurisdiction and venue of courts located in Florida for disputes.
6. Venue Consent. Parties irrevocably consent to jurisdiction and venue and waive objections including forum non conveniens.
7. Registered Address. 1650 Sand Lake Rd Suite 201, Orlando, FL 32809

18. Order of Precedence

If there is any conflict between these Terms and a separate order form, proposal, or SLA, those documents prevail only if they expressly state so.

19. Severability

If any provision is held invalid or unenforceable, it will be limited or removed just to the minimum necessary, and remaining provisions stay in full effect.

20. Assignment

You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign or transfer without consent; upon such assignment, we will be released from further obligations.

21. Survival

Provisions that by nature should survive (e.g. indemnification, limitation of liability, IP rights, governing law) continue beyond termination or expiration.

22. Force Majeure

Neither party is liable for delays or failures (other than payment obligations) caused by events beyond reasonable control (natural disasters, war, network failures, etc.). Performance timelines will be extended accordingly; if performance becomes impossible, either party may terminate as appropriate.

23. Enforcement & Waivers

We may monitor, investigate, restrict, or take action against suspected violations (including suspension, termination, reporting). Failure to enforce any right or provision does not constitute a waiver of that right.

24. Contact

If you have questions, disputes, or want to send notices, please contact:

LeadiumX
1650 Sand Lake Road Orlando FL 32809
Email: Support@leadiumx.ai